Ordering the tickets was quite a hassle because I was given erroneous information more than once, then was advised later as to their actual policies. This was due to their hiring a new employee who assumed she knew the policies and stated things as fact when, in fact, she was assuming.
For your own use and reference:
- Magical Theatre does not give refunds, even if you ask for them a couple of days after you ordered the tickets.
- They charge a $2.00 service fee to charge tickets over the phone
- Performances are not recommended for children under 4
- If anyone under 4 attends, you still have to buy a ticket for him/her, even babies
- Apparently, only the first contact person is allowed to buy tickets for your group. (huh?)This makes no sense.
- Be sure to state that you are interested in going to a school performance or you may have problems with them finding that the performance exists.
I will, however, say that I was generally treated politely by the staff, even when I was getting quite frustrated with this particular woman's ignorance.
All in all, I expect us to have a great time on Thursday. I'll let you know after!
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